How do I refund a payment?

Open the appointment and click Refund next to the payment. You can refund a deposit, tip, sales tax or no-show fee this way. A card payment taken at Check out is refunded from your Stripe dashboard for now.

Refund from the appointment

1. On the Calendar, click the appointment.
2. Find the line you want to refund: Deposit, Tip, Sales tax or No-show fee. A paid line shows Paid $25 (for example) with a Refund button.
3. Click Refund.
4. Confirm, for example "Refund $25 for this deposit?". The full amount of that payment goes back to the client's card.

The line then shows it's been refunded. It can't be undone from Happli.

Refund a checkout card payment

A service payment taken with Card at Check out can't be refunded from the appointment yet.

1. Sign in to your Stripe dashboard.
2. Open Payments and find the charge by amount and date.
3. Click Refund and follow Stripe's steps.

If Happli says "This payment has no Stripe reference — refund it from the Stripe dashboard," use these same steps.

Cash and other payments

Payments recorded with Mark paid (cash, Venmo, card terminal) never went through Happli, so give the money back the same way you took it.

How long refunds take

Stripe sends the money back to the client's card right away. It usually shows on their statement in 5 to 10 business days, depending on their bank.

Tips

• Refunding a test booking? Refund the deposit first, then cancel the appointment.
• Partial refunds aren't available in Happli. Use your Stripe dashboard for those.

Related articles

• How do I check out a client at the desk?
• How do deposits and no-show fees work?
• How do I connect Stripe so I can take card payments?

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