How do deposits and no-show fees work?
Turn them on in Settings › Deposits & no-shows. Both are a percent of the booked total. Online clients pay the deposit on Stripe's page before the booking is made, and you collect the rest, or a no-show fee, from the appointment.
You need Stripe connected first. See How do I connect Stripe so I can take card payments?
Turn on deposits
- Click Settings in the top bar, then Deposits & no-shows (under Money).
- Under Deposits, turn on Require a deposit.
- Enter the percent of the booked total, for example 25.
- Under Require for, choose Online-booked, Staff-booked, or both.
Changes save by themselves and apply to appointments booked after you save.
What online clients see
On the last step of your booking page, clients see how much is due now and tap Pay deposit & book. They pay on Stripe's secure page, and the booking is only made once the deposit goes through. If they back out, nothing is booked.
Collect a deposit at the desk
For a staff-booked appointment that needs one, open it on the Calendar. On the Deposit line, click Collect deposit and take payment on Stripe's page. Once it's paid, the appointment shows a Deposit paid tag. The deposit comes off the balance at Check out.
Charge a no-show fee
- In Settings › Deposits & no-shows, under No-shows, turn on Charge a no-show fee and enter the percent.
- When a client doesn't turn up, open the appointment and choose More › No-show.
- Click Collect no-show fee on the No-show fee line and take payment on Stripe's page.
The no-show fee always uses your current settings.
Good to know
- Turning deposits off also stops you collecting deposits on existing appointments.
- To give a deposit or no-show fee back, see How do I refund a payment?
- Mention your deposit and no-show rules in your policies so clients know before they book.
Related articles
- How do I connect Stripe so I can take card payments?
- How do I check out a client at the desk?
- How do I refund a payment?
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