Home Messages to clients How do I change what my messages say, and send myself a test?

How do I change what my messages say, and send myself a test?

Last updated on Oct 20, 2026

How do I change what my messages say, and send myself a test?

In Settings › Confirmations, click Edit wording next to a message, make your changes, and click Save wording. Click Send a test to see it in your own inbox first.

Edit a message

  1. Go to Settings › Confirmations.
  2. Click Edit wording next to the message. A panel opens on the right.
  3. Choose Text message or Email at the top. For Moved or canceled, also choose Canceled or Moved, since each has its own wording.
  4. Edit the text. For email, there's a Subject and a Message.
  5. Check the Preview, which is filled in with a sample client.
  6. Click Save wording. You'll see "Saved. New messages use this wording."

Your wording is saved for the whole studio. The message shows an Edited tag in the list.

Fill-ins

Click a chip under Insert to add it where your cursor is. Happli fills it in for each client.

  • {first name}: the client's first name
  • {service}: what they booked
  • {date} and {time}: when the appointment is
  • {stylist}: who it's with
  • {studio}: your studio name

Some messages have extras: {old date} and {old time} for Moved, and {rebook line} for Canceled ("Call us at … to rebook." when your location has a phone). Time to come back has no date or time, because it's about their last visit.

Keep texts short

Under a text you'll see a count, like "142 characters · 1 text". Longer messages send as more than one text. A special character such as — or ’ makes each text hold only 70 characters.

Send yourself a test

  1. In the same panel, click Send a test.
  2. Check your email for the test. It's marked as a test.

Test texts aren't available yet, so a test of the text wording is emailed to you instead.

Go back to the original

Click Use Happli's wording, then Save wording.

Tips

  • Read it out loud. If it sounds like you'd say it at the front desk, it's good.
  • Keep {time} and {date} in reminders so clients don't have to look it up.

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